Chat Skills for Career Professionals

 

Highlight

Nova Scotia Community College sought out the MixtMode team to increase the eGuidance skills of their Career Professionals using synchronous chat.

MixtMode solution

Practitioners from 13 different campuses across the province of Nova Scotia converged this winter for a full-day of training with Tannis Goddard. This interactive training day covered foundational principles for guiding synchronous chat in career services, exploration of a response framework to support communication through chat, and hands-on access to a practice chat tool during and after training. Training included the training day, access to chat tool, and train-the-trainer package.

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